You can apply coupons for your order at checkout. Once you've entered your coupon code, click 'apply' and the discount will automatically adjust your order total. Please note that if you do not click 'apply' before continue checkout, your order total will not reflect a coupon discount.

Coupons cannot be combined, and you can only use one coupon code per order. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.

Please note that each order can only use a coupon once. If your order qualifies for a coupon but you did not apply it, please contact our customer support team within 7 days after placing the order to arrange for a refund of the price difference.

After placing your order, an email with order number will be sent to you. Once your order is out for delivery, an email with a tracking number will be sent. If you don't get one of them within 24 hours of your purchase, please contact us click here.

If the logistics track has not been updated after 7 days, please contact us click here. If within 7 days, please wait patiently.

Orders can be edited or canceled only before the shipment via our customer support team click here.

When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 3-5 working days.

For complete details regarding our VAT calculation, B2B invoicing rules, and tax compliance, please visit our dedicated UK VAT & Invoicing page.

The new UK Store fully complies with Her Majesty's Revenue and Customs (HMRC) regulations. To ensure a seamless shopping experience, all product prices displayed on the UK Store are now inclusive of the applicable 20% VAT.

For orders fulfilled within the UK, VAT is calculated at the standard rate of 20% on the final selling price.

Please place your order and pay the full VAT-inclusive amount. After confirmation, contact our customer support with your order number, registered company name, and valid UK VAT Registration Number (VRN). We will issue a compliant commercial VAT invoice for your tax returns.

When paying by bank transfer, additional handling fees may be charged by your bank or intermediary banks.

These fees are determined by the financial institutions involved and are the responsibility of the customer unless otherwise agreed.

We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please waiting 7 days and contact us click here for logistic tracking.

It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us click here.

The shipping time for pre-order items can be found on the pre-order product details page, and we will ship according to the agreed-upon time. If there are any delays due to unforeseen circumstances beyond our control, we will notify you via email. You can also check for more information about your order on the order page in our help center.

After your pre-order items are shipped, you will receive one or more shipment notification emails containing tracking information. You can check the logistics status by visiting https://www.17track.net/en. You can also check for more information about your order on the order page in our help center.

Please find the recommended parameters for different types of resins by model from the page.

Please download the official slicing software from the page.

Please download the firmware file to the USB flash drive on the following page and then insert the USB flash drive into the printer to upgrade the firmware.

Anycubic slicer supports only STL, OBJ, and AMF format models. Anycubic workshop supports models in STL, OBJ, 3MF, PLY formats.

The same account cannot be used to log in to multiple devices. The slicing software will prompt login failure.

First, please reinsert the touch screen cable. If it doesn't work, please try upgrading the firmware.

Please check whether the printer's nozzle is clean, the print bed is flat, the printing material is properly fed, and make sure the print settings are correct. You can also try to adjust the print speed and temperature to improve the printing effect.

Parameter setting problems: 1. Reduce the print head temperature 5-10℃, increase the pumping distance and pumping speed, and reduce the printing speed. 2. If the printing model spacing is large, it is recommended to increase the air driving speed.

Consumables problem: Use machine giveaway consumables or ANYCUBIC consumables for test confirmation

Print head problem: Preheat the nozzle, use a steel needle to unclog the print head nozzle, or replace the spare nozzle test.

First, please clean the nozzle and the hot bed of residual consumables, and then re-level the printer before printing.

Please refer to the following documentation to resolve the problem.

A service by Seel covering loss, damage, and delay when purchased at checkout.

No, it must be purchased during checkout.

Yes, only before shipment; no refunds once shipped.

US, Canada, New Zealand, Australia, Germany, France, UK, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.

Submit at Seel Claim Portal with required proof.

To ensure a safe and secure shopping experience, please make sure you are visiting our official website and authorized channels.

Our only official website is:

👉 https://uk.anycubic3d.com/.

Please double-check the domain name before making any purchase.

We sell our products through:

• Our official website
• Authorized marketplaces such as Amazon and other verified partners

We do not operate or authorize any other independent websites using the Anycubic name.

Please be cautious if you notice any of the following:

• Prices that seem unusually low or unrealistic.
• Websites using our brand name but with different domain names.
• Products that have been discontinued or are no longer in production.
• Poor website design, broken links, or inconsistent product information.
• Requests for unusual or unsecured payment methods.

If something feels off, it’s always best to double-check with us.

If you are unsure whether a website is legitimate, feel free to contact us.

You can share the link with our support team, and we’ll help verify it for you.

👉 Contact us: https://www.anycubic.com/en/SupportCenter/HelpForm.

To protect your personal information and payment security, please only make purchases through our official website or authorized channels.

To provide a more localized shopping experience, Anycubic has launched a dedicated UK online store (uk.anycubic3d.com). Please rest assured that this website switch will not affect any after-sales service, warranty benefits, or customer support for your previous or future purchases.

Yes. The new UK Store is an official online store operated directly by Anycubic.

During the transition period (from now until 15 October 2026), customers can still place orders through our existing store (uk.anycubic.com). However, we strongly recommend using the new UK store (uk.anycubic3d.com) for a faster, localized purchasing process. Please note that after the transition period ends on 15 October 2026, the old website will no longer accept new orders.

No need to worry. Orders already placed on the old website will be fulfilled and shipped normally.

You can continue to contact Anycubic's official customer service through the original channels (https://www.anycubic.com/en/SupportCenter/HelpForm). Our team will assist in processing your requests seamlessly, regardless of which website you used to place your order.